RETURN POLICY in short
Contact Studio Martin Søby before returning any items:
We accept returns within 14 days after delivery.
Products must be in new condition.
Mark your package RETURNED GOODS to avoid taxes and customs charges.
Switch product ? Just contact us.
Please contact us before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free.
At the complaint, the customer contacts us and gives information relevant and the reason for complaint.
You can return the product within 14 days of delivery. The product must be in new condition.
If the product is ruined or used the product can not be refunded. Make sure to include contact information with the return.
We will make a refund of eligible returns.
If you paid by invoice, we will need a bank account number to transfer the money back to.
The easiest way is to e-mail it to us along with a brief description of your case.
Returning a package
If a returned item is shipped international, please clearly mark the package RETURNED GOODS, to avoid any customs charges.
We are not responsible for any return customs charges made. Any charges incurred are the responsibility of the customer.
Want to switch to another product?
Send us an e-mail telling us which product you want instead and return the product you have received.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should report this to us immediately with a picture of the damage and your order number.
All this shall happen within 48 hours after receiving in order to get compensation.
For packages that are not cashed at your post office within 14 days, we reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.