SHIPPING · RETURN · TERMS · GDPR
SHIPPING in short
Free shipping everywhere in the world included.
Estimated delivery within the EU: 4 - 6 working days.
Estimated delivery outside the EU: 8 - 12 working days.
Some countries, remote cities or islands may have longer delivery times.
RETURN POLICY in short
Contact Martin Søby before returning any items: msby.info@gmail.com
Returns will be accepted within 14 days after delivery.
Products must be in new condition.
Mark your package RETURNED GOODS to avoid taxes and customs charges.
RETURN POLICY
Please contact us before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free.
At the complaint, the customer contacts us and gives information relevant and the reason for complaint.
Return Conditions
You can return the product within 14 days of delivery. The product must be in new condition.
If the product is ruined or used the product can not be refunded. Make sure to include contact information with the return.
We will make a refund of eligible returns.
If you paid by invoice, we will need a bank account number to transfer the money back to.
The easiest way is to e-mail it to us along with a brief description of your case.
Returning a package
If a returned item is shipped international, please clearly mark the package RETURNED GOODS, to avoid any customs charges.
We are not responsible for any return customs charges made. Any charges incurred are the responsibility of the customer.
Want to switch to another product?
Send us an e-mail telling us which product you want instead and return the product you have received.
Transport Damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should report this to us immediately with a picture of the damage and your order number.
All this shall happen within 48 hours after receiving in order to get compensation.
Unclaimed Packages
For packages that are not cashed at your post office within 14 days, we reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.
TERMS and CONDITIONS
Please understand that by ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at PHOTOGRAPHS by MARTIN SØBY, you warrant that you are at least 18 years old ( or have parents’ permission to buy from us ) and accept these terms & conditions which shall apply to all orders placed or to be placed at PHOTOGRAPHS by MARTIN SØBY for the sale and supply of any products.
None of these terms & conditions affect your statutory rights.
No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
Force Majeure
Events outside our control, which is not reasonably foreseeable, shall be considered force majeure, meaning that we are released from PHOTOGRAPHS by MARTIN SØBY obligations to fulfill contractual agreements.
Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers.
The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
Free Global Shipping
Estimated delivery within the EU: 3 - 5 working days.
Estimated delivery outside the EU: 5 - 10 working days.
Some countries, remote cities or islands may have longer delivery times.
Note !
We can’t take responsibility for any delays out of our control, like customs delays etc.
If your order should be delayed please contact us and remember to state your order number.
Payment
If you are under 18 years old you must have parents’ permission to buy from PHOTOGRAPHS by MARTIN SØBY.
All transfers conducted through us are handled and transacted through third party dedicated gateways to guarantee your protection.
Card information is not stored and all card information is handled over SSL encryption.
Methods of payment:
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Visa
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MasterCard
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American Express
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Discover
It's also possible to pay via banks transfer, in that case please write an email with your order to us.
Local Taxes
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties.
These charges are at the customers own expense.
Additional Information
We reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice.
At the event of when a product is sold out, we have the right to cancel the order and refund any amount paid in the best way.
We shall also notify the customer of equivalent replacement products if available.
GDPR
Personal Information and privacy policy
All personal information you provide us with or that we obtain will be handled by us as responsible for the personal information.
The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you.
The information you provide is only available to PHOTOGRAPHS by MARTIN SØBY and will not be shared with other third parties.
You have the right to inspect the information held about you.
You always have the right to request us to delete or correct the information held about you.
By accepting the PHOTOGRAPHS by MARTIN SØBY conditions, you agree to the above.